01
"It Doesn't Fit. No Good"
For the fourth generation, building on the lessons of the third, Akihide Takeuchi structured development by working backward from the scene of explaining the car to customers. For example, when deciding the size and shape of the storage around the driver's seat, he asked where people put the things they always carry when they drive. Thinking it would be convenient if a wallet or phone could slip neatly into the recess of the door's inner handle, he had everyone try putting in their wallets, and they did not fit. Saying, "It doesn't fit. No good," he had it fixed. He also bought bottle-type chewing gum and, saying that if it didn't fit they should find another 5 mm somehow, reconciled the inner space with the design.
